Livraison Echlorial

Shipping Information

If you have any special requirements concerning the delivery of your parcel, please contact us as soon as possible, and at the latest immediately after confirmation of your order. We will always try to find a solution to meet your requirements.

Deliveries are made on weekdays, excluding public holidays and Saturdays, between 8 and 6 pm.

When you place your order, you will be asked to choose a delivery method. You have the choice of home delivery, standard or express delivery or delivery to a relay point.

If you choose home delivery :

*your parcel will be delivered to the delivery address indicated at the time of ordering (this may be different from your billing address).

*It is important to provide all the information required for delivery, such as: street name and number, building numbers, alley, building door code, presence of an intercom with your name, another name, etc.

*Please be sure to indicate an address where someone will be able to receive your parcel on weekdays from 8am to 6pm.

*Please read the "Please note" paragraph below.

If you choose to have your order delivered to a "point relais": (available in France, Belgium and Spain)

*You can collect your parcel at your convenience.

*When your parcel has arrived at the point relais, you will be informed by email and/or sms. It is therefore important to specify an email address and a cell phone number.

*Be careful not to wait too long: the relay point will keep your parcel for around ten days. If you don't pick it up, it will be returned to us.

*Please read the "Please note" paragraph below.

The choice of carrier is made at the time of your order:

Whichever carrier you choose, the parcel will be dispatched the same day if the order is validated before 11am.

Orders are validated upon acceptance of payment by credit card, or upon confirmation of payment by cheque or bank transfer.

Carriers deliver within 2 to 8 days throughout mainland France. Outside Europe, parcels may take from 4 to 10 days, depending on destination and carrier.

Packages are dispatched to your home via :

*La Poste (Colissimo) for France, DOM TOM (Colissimo DOM), Switzerland (Mon domicile Europe),

*Colissimo International for certain non-EU countries (e.g. Maghreb)

*Chronopost for express delivery in metropolitan France

*Chronopost Express International for delivery outside France to a European country

*DHL for the rest of the world

Our logistician is authorized to modify the choice of carrier in the event that he judges that the choice is not relevant at the time of departure of the parcel (particular economic situation).

Please note:

If you choose home delivery :

A surcharge will be applied if your address is located in a less accessible area (in the mountains or on an island); you will be informed of this when you place your order.

You may be asked to pay a tax if your address is incorrect or incomplete.

*** If you choose delivery WITHOUT signature:

When this option is offered to you at the time of purchase, the parcel will be deposited in your letterbox if it complies with postal standards. Under the conditions of the carrier's contract with "la poste", if the tracking of the parcel indicates that it has been delivered, it cannot be contested as a result of prior acceptance of the conditions of delivery without signature. No compensation can be claimed. This is why we limit the choice of this service to low-value orders, in order to limit the risks.

*** If you choose express delivery:

If you have chosen fast transport (Chronopost), delivery will be scheduled within 24 hours of the departure of your package on a working day (excluding Saturdays).

Please note, however, that for orders placed after 11 a.m. on a Friday that is not a public holiday, delivery will be made on the following Monday if this is not a public holiday.

If you choose to have your order delivered to a "Point Relais":

Once your parcel has arrived at the relay point, you will be informed by email and/or sms.

- the email sent by Mondial Relais may arrive in your unwanted "spam" emails, so we recommend that you keep an eye on them.

- if you do not receive the message, we invite you to contact the selected Point Relais, because unless there is a problem, your parcel will be waiting for you there, approximately 72 hours after your parcel has left.

- the time your parcel is kept at the relay point is limited to 7 days. After this time it will be returned to us. To obtain a new shipment, you will be asked to pay a new fee, as the return costs (transport and logistics) will be invoiced to us. In the event of a refund, the cost of the return will be deducted.

- During the summer or other busy periods (end of year), many relay points are closed or saturated. Your parcel may be automatically redirected to a different delivery point from the one you have chosen. You will be informed by email and/or sms. The new relay point will be the closest to your choice, depending on availability. The distance between the two points may be considerable. If you do not collect your parcel, you will be asked to pay for a new shipment.

*** Tracking your parcel:

You can track your parcel at any stage: as soon as it leaves our premises, a link is sent to you by e-mail entitled "[Echlorial] en cours de livraison". Please note that the message may be directed to your spam folder, so please keep an eye on it.

This tracking link is also available in your customer account on our website. Just click on the order reference in your order history!

Should you have any further questions, please do not hesitate to contact us on 04 74 27 89 41 or

A contribution to shipping costs is required with each order. It will be displayed in your basket once you've entered your delivery address and before you pay.

The amount of the shipping charge depends on :

the destination
the choice of delivery to your home (or other address) or to a relay point
the choice of delivery time (express or non-express)
the choice of delivery against signature or not, if the order is less than 80 € (for a delivery without signature, there is no possible recourse against the carrier if the tracking confirms the delivery).
Our desire to limit our carbon footprint as much as possible has led us to give priority to relay point deliveries.

That's why we charge a minimal fee for delivery to a relay point in mainland France and Belgium, and offer it to you free of charge if your order exceeds €80. This contribution may be higher if your address is considered a "remote area" by the carrier, who will apply a surcharge (this is the case for certain mountainous areas and islands).

In Europe, relay point delivery is offered wherever the service exists. Costs vary from country to country, but are kept to a minimum.

In the event of delivery problems - Complaints
In the event of a damaged parcel arriving, we recommend that you notify the delivery person of any reservations regarding the integrity of the parcel, and inform INTELLIMED as soon as possible with photos of the parcel.

If the package is too damaged, you have the right not to accept it. We recommend that you take photos of the damage.

The company undertakes to refund or exchange any damaged products returned. Products must be returned to INTELLIMED, 69 rue d'Alep 38080 L'Isle d'Abeau, France, in the condition in which they were received, notably in their original packaging. In all cases, it is advisable to contact the company immediately upon receipt.