Delivery

Shipping Information

If you have any special requirements concerning the delivery of your parcel, please contact us as soon as possible, and at the latest immediately after confirmation of your order. We will always try to find a solution to meet your requirements.

Deliveries are made on weekdays, excluding public holidays and Saturdays, between 8 and 6 pm.

When you place your order, you will be asked to choose a delivery method. You have the choice of home delivery, standard or express delivery or delivery to a relay point.

If you choose home delivery :

*your parcel will be delivered to the delivery address indicated at the time of ordering (this may be different from your billing address).

*It is important to provide all the information required for delivery, such as: street name and number, building numbers, alley, building door code, presence of an intercom with your name, another name, etc.

*Please be sure to indicate an address where someone will be able to receive your parcel on weekdays from 8am to 6pm.

*Please read the "Please note" paragraph below.

If you choose to have your order delivered to a "point relais": (available in France, Belgium and Spain)

*You can collect your parcel at your convenience.

*When your parcel has arrived at the point relais, you will be informed by email and/or sms. It is therefore important to specify an email address and a cell phone number.

*Be careful not to wait too long: the relay point will keep your parcel for around ten days. If you don't pick it up, it will be returned to us.

*Please read the "Please note" paragraph below.



The choice of carrier is made at the time of your order:

Whichever carrier you choose, the parcel will be dispatched the same day if the order is validated before 11am.

Orders are validated upon acceptance of payment by credit card, or upon confirmation of payment by cheque or bank transfer.

Carriers deliver within 2 to 8 days throughout mainland France. Outside Europe, parcels may take from 4 to 10 days, depending on destination and carrier.

Packages are dispatched to your home via :

*La Poste (Colissimo) for France, DOM TOM (Colissimo DOM), Switzerland (Mon domicile Europe),

*Colissimo International for certain non-EU countries (e.g. Maghreb)

*Chronopost for express delivery in metropolitan France

*Chronopost Express International for delivery outside France to a European country

*DHL for the rest of the world

Our logistician is authorized to modify the choice of carrier in the event that he judges that the choice is not relevant at the time of departure of the parcel (particular economic situation).



Please note:

If you choose home delivery :

A surcharge will be applied if your address is located in a less accessible area (in the mountains or on an island); you will be informed of this when you place your order.

You may be asked to pay a tax if your address is incorrect or incomplete.

*** If you choose delivery WITHOUT signature:

When this option is offered to you at the time of purchase, the parcel will be deposited in your letterbox if it complies with postal standards. Under the conditions of the carrier's contract with "la poste", if the tracking of the parcel indicates that it has been delivered, it cannot be contested as a result of prior acceptance of the conditions of delivery without signature. No compensation can be claimed. This is why we limit the choice of this service to low-value orders, in order to limit the risks.

*** If you choose express delivery:

If you have chosen fast transport (Chronopost), delivery will be scheduled within 24 hours of the departure of your package on a working day (excluding Saturdays).

Please note, however, that for orders placed after 11 a.m. on a Friday that is not a public holiday, delivery will be made on the following Monday if this is not a public holiday.



If you choose to have your order delivered to a "Point Relais":

Once your parcel has arrived at the relay point, you will be informed by email and/or sms.

- the email sent by Mondial Relais may arrive in your unwanted "spam" emails, so we recommend that you keep an eye on them.

- if you do not receive the message, we invite you to contact the selected Point Relais, because unless there is a problem, your parcel will be waiting for you there, approximately 72 hours after your parcel has left.